Wilde Ops
WildeOps
Operations · People · Compliance

Run a tighter operation.

Practical, hands-on support for GP practices and small businesses. Ten years in the military and years running GP practice operations taught me one thing: clear plans, clear roles and steady follow-through fix most problems.

Book a free 30-minute call See what I do
Who I work with

Two worlds, one approach

GP practices

I work in general practice day to day, so I know the pressures: CQC, access targets, ARRS roles, complaints and a team that's stretched thin.

  • Practice and business managers
  • GP partners
  • Operations, admin and reception leads

Small & growing businesses

Growing firms hit the same walls: no HR function, no written processes and an owner doing everything. I bring structure without the big-agency price tag.

  • Owners and directors
  • Teams of roughly 5 to 100 people
  • Businesses preparing to scale
Services

What I can take off your plate

Every piece of work ends with something you keep: a process, a policy, a plan or a team that knows what it's doing.

Operations & process improvement

Find out where time and money leak away, then fix the workflow so it runs without you chasing it.

  • Process mapping
  • Efficiency reviews
  • KPIs & reporting
  • Service improvement

People & HR support

Calm, fair and properly documented people management, from a first difficult conversation to a full restructure.

  • Absence & performance
  • Disciplinary & grievance
  • HR policies
  • Restructures

Compliance & inspection readiness

Know where you stand before anyone else checks. Gap analysis, policies, evidence and a prioritised action plan.

  • Gap analysis
  • Policy review
  • Evidence folders
  • Mock inspections

Leadership & management coaching

Support for new and stretched managers: setting priorities, leading a team and handling the hard parts with confidence.

  • 1:1 coaching
  • Role clarity
  • Team structure
  • Planning
Data & AI · fixed price · fully remote

See your capacity. Use AI safely.

Two fixed-price services for GP practices, care providers and small businesses. A one-off setup, then optional monthly support, so the work keeps paying off.

Capacity & demand dashboard

A clear, live picture of demand against the capacity you actually have: appointments, rotas, staffing or workload. Then a monthly review of what's changed and what to do about it.

  • Dashboard built from your existing data
  • Monthly refresh with the latest figures
  • 30-minute monthly review call with recommendations
  • Uses anonymised counts only, never personal or patient-level data
Setup£750
Monthly£150 / month

AI setup & governance

Get the time savings of AI without the data protection worries. Everything you need to start using AI tools properly, with the paperwork done.

  • AI acceptable-use policy
  • Data protection impact assessment (DPIA)
  • Tool setup, e.g. meeting summaries and document drafting
  • Staff training session
Package£1,000–£1,500
Optional support£100–£200 / month

Price depends on team size and the tools you use. Fixed in writing before work starts.

Healthcare specialism

Built for general practice

Specialist support shaped by working inside a GP practice, not by reading about one.

CQC readiness

Gap analysis across Safe, Effective, Caring, Responsive and Well-led, with an evidence plan and staff briefings.

Projects from £1,500

Total triage

Design and roll-out of an online-first or telephone-first access model: workflows, roles, demand and safety.

Projects from £2,500

Complaints management

Faster acknowledgements, sound investigations, clear responses and a learning loop the whole team sees.

Hourly or project
The CQC toolkit Benchmark tables for all five key questions, rated from Inadequate to Outstanding, with discovery forms and evidence trackers. Used in every CQC engagement.
How we work

Orders, not waffle

A simple four-step sequence, the way a good operation is planned. Most clients are up and running within a week.

  1. 1

    Situation

    A free 30-minute call to understand where you are and what's not working. No sales pitch.

  2. 2

    Mission

    A short questionnaire, then an agreed scope and a written plan, so you know exactly what you're getting and what it costs.

  3. 3

    Execution

    The work gets done, remotely as standard and on-site when it matters, with regular updates.

  4. 4

    Review

    We check the results against the plan, adjust what needs adjusting and hand everything over.

Pricing

Clear prices, agreed up front

Pay by the hour, by the day, by the project or through a monthly retainer. You'll have the cost in writing before any work starts.

Hourly support

£75 / hour

Day rate

£450 / day
Retainer

Essentials

£500 / month

Steady support for organisations that want regular oversight.

  • Monthly 60-minute review call
  • Up to 4 hours of HR and operations support
  • Compliance check-in
  • Email support, 48-hour response
  • Templates and guidance documents
Retainer · Most popular

Plus

£900 / month

More time and more depth for organisations ready to move faster.

  • Fortnightly review call, up to 90 minutes
  • Up to 4 hours of HR and operations support
  • Compliance monitoring and action planning
  • One process or workflow review a month
  • Priority email, 24-hour response
  • 10% off additional project work
Retainer

Partner

£1,500 / month

I become part of your management team.

  • Weekly leadership call
  • Up to 8 hours of HR and people support
  • Full compliance and inspection programme
  • Quarterly on-site review
  • Same-day phone and email response
  • 15% off additional project work

All retainers have a minimum 3-month term and 1 month's notice to end.

20%

Founding client offer

The first five clients get 20% off everything (projects, hourly work and retainers) for their first three months. Just mention it when you get in touch.

News · every two weeks

The Wilde Sitrep

A two-minute situation report: one HR change, one management tip and one AI update from government. Checked against the source, in plain English.

Edition 01 · 31/10/2026
HR update

Patients can now make you liable for harassment

From 30/10/2026, employers must take all reasonable steps to prevent sexual harassment, and must not permit staff to be harassed by third parties such as patients, residents' families or customers. A policy alone is unlikely to be enough.

Do this now: write a short harassment risk assessment that covers patients and visitors, then update your policy and reporting route to match.

Source: Acas · GOV.UK timeline

Management tip

Know your turnover number

You can't fix retention you don't measure. Take the number of leavers in the last 12 months, divide by your average headcount and multiply by 100. In adult social care, turnover drops from 34% to 15% when employers combine fair pay, guaranteed hours, training, qualifications and full-time options.

Do this now: work out your rate this month and put it on your monthly management report, so you can see the trend.

Source: Skills for Care, 14/10/2026

AI · from government

The ICO is building a code for AI

The Information Commissioner's Office is gathering evidence on how data protection law applies to AI tools that act on their own ("agentic AI"). It will feed a statutory code of practice on AI and automated decisions. Responses close 20/11/2026. No new duties yet.

Do this now: list every AI tool your team uses, from scribes to chatbots, and check each one has a data protection impact assessment (DPIA).

Source: ICO, 08/10/2026

General information, not legal advice. Check how it applies to your organisation. Not sure where you stand? Book a free call
Name
Jonathon (Jonny) Wilde
Service
10 years in the military, as a combat medic
Now
Operations leadership in NHS general practice
Covers
HR, compliance, governance, data and day-to-day operations
Works
Remotely across the UK, on-site by arrangement
About

Hello, I'm Jonny

I spent ten years in the military as a combat medic, where plans had to be clear, roles had to be understood and things had to work under pressure. When I left, I moved into NHS general practice, where I now lead operations: HR, compliance, governance, data and everything that keeps a busy practice running.

Wilde Ops brings that experience to practices and businesses that need an extra pair of experienced hands. I'm not a big agency and I don't hand you a 60-page report and disappear. I work alongside you, fix what needs fixing and leave you with systems your team can run on their own.

Contact

Book a free 30-minute call

Tell me a little about your organisation and what's on your mind. I'll reply within two working days to arrange a time.

Email
  • Your name and organisation
  • Roughly how many staff you have
  • What you'd like help with